Microsoft Dynamics CRM is a software package that serves the broad range of customer relationship management (CRM) requirements of organizations and businesses around the world. MS Dynamic CRM is originally designed with flexibility to allow system administrators to customize it as per unique requirements. Any organizational changes can be easily adapted by the flexible CRM system by making it highly scalable. It incorporates a suite of module-based business processes into one like Field Service, Sales, Project Service Automation, Customer Service, Marketing, Financials, and Operations.
The various levels of Microsoft Dynamics 365 CRM customization include:
Basic Level or No-Code Customization
The basic level of dynamics CRM customization can be performed within the user interface of the CRM and does not require much of technical expertise.. Here are some of the things where one can have customization with no-code configurations:
To extend standard entities for adding custom fields
To create custom forms and extend standard entities
To broaden standard views and display additional information
To create custom views
To create custom business process flows
To develop workflows with custom logic
To formulate business rules enforcing data integrity
Intermediate Level Customization
This second level of customization, requires a minimal coding experience, with integrated support for third-party software with the company’s offerings. Some of the things where we can do middle-level dynamics CRM customization are listed here:
To set the value of a field in the form
To create a field in the form
To flag an error message when an invalid entry is made for any field
To hide or display a parameter depending on the criteria
To enable or disable the field
Advanced or Code customization
This level of customization requires technical proficiency of the higher-order to incorporate specific functions into the CRM system. Some of the things where an advanced level of dynamics CRM customization is required are listed here:
To design and execute custom plug-ins
To delete or update certain records
To create custom workflows
To develop custom web/server-hosted web applications
To embed a CRM form
With our Dynamics CRM customization consultants, we address specific CRM needs of each client. We have industry experts and and certified consultant to provide you best solution according to your business requirements.