Dynamics 365 Customer Engagement, formerly (CRM)
Dynamics 365 CE Provide seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels.
Dynamics 365 Customer engagement is an Ideal platform for handling your sales, Customers, leads, accounts etc. It is a leading cloud-based Customer engagement business solution. With Dynamics 365 customer engagement, you can drive up the customer loyalty, by adding more value to each customer. Using this product, you can improve the company efficiency in terms of customers demand and the difficulties faced by them.
Why user Dynamics 365 for CRM
With Dynamics 365, you get CRM software that works as a customizable, flexible solution designed to suit your business requirements. Choose a stand-alone application to meet the needs of a specific line of business process , or use multiple CRM tools that work together as a powerful integrated solution.)
Marketing: Improve your customers’ journey
- Run multichannel campaigns featuring email marketing, web content, and events.
- Target matched audiences based on LinkedIn interactions using Dynamics 365 Connector for LinkedIn Lead Gen Forms.
- Personalize the buyer experience by customizing customer journeys based on user engagement.
Make better decisions
- Gain insights into your brand reputation and market through real-time data analysis.
- Prioritize leads using multiple lead scoring models.
- Build custom dashboards to analyze the data that matters most to your business.
- Automate processes for better service engagement experiences.
- Use artificial intelligence (AI) to guide your business decisions and drive innovation.
- Rely on the Microsoft cloud platform to reduce operating costs and simplify deployment across your infrastructure
Sales: Empower sellers to drive personal engagement with customers
Go beyond sales force automation to better understand customer needs, engage more effectively, and win more deals. Sell smarter with embedded insights, foster relationships, boost productivity, accelerate sales performance, and innovate with a modern and adaptable platform. Use AI capabilities to track customer relationships and automate sales execution with contextual prompts that drive sales strategy.
- Improve win rate with a dynamic, event-driven sales process.
- Build pipeline with high-quality leads and prospects from a variety of sources.
- Measure the past and identify leading indicators for the future.
- Find the right prospects and customers.
- Always know the next best action to move relationships forward.
- Build a high-performing sales team.
- Engage and collaborate around strategic deals.
- Align to the buyer’s journey to deliver personalized engagement.
- Work anytime, anywhere.
Customer Service: Effortless service through any channel
Deliver guided, intelligent service and support on any channel with a unique ability to work with your existing systems. Empower customers and agents with the tools they need to ensure quick and accurate resolution, every time.
- Let customers connect quickly and easily through multi-channel service options.
- Use the AI of service bots to increase service availability and free your agents for more high-value interactions.
- Resolve issues quickly using data analysis and predictive care.
Personalize your service
- Deliver value with every interaction with a complete customer view.
- Guide agents’ actions toward optimal outcomes using intelligent automation.
- Create upsell or cross-sell opportunities using contextual customer data.
Streamline your customer service
- Improve service based on survey feedback, discussion forums, and social listening.
- Onboard new agents quickly with in-app learning options.
- Optimize your service staff by allocating resources based on service trends that you can monitor in real time.
Field Service: Empower your agents to create a better customer experience
Streamline scheduling, inventory management, and on-site efficiency. Offer quick and transparent communications and tracking functionalities to keep customers connected to your field agents.
Improve operational efficiency
- Use the Internet of Things (IoT) to detect and solve problems faster.
- Reduce costs using predictive maintenance.
- Automate work orders, scheduling, and dispatching.
Empower field agents
- Boost on-site efficiency by providing technicians with mobile access to home office data.
- Understand customer preferences and history to deliver more personalized service.
- Enable technicians to work hands-free by using innovative technology like mixed reality headsets.
- Provide customers with real-time technician location tracking and appointment reminders.
- Share quotes, contracts, and scheduling information quickly and easily.
- Let customers self-schedule appointments and monitor service with a customer portal.
Project Service Automation: Improve project profitability with integrated planning tools and analytics
Empower your employees to anticipate resource demand and work together with collaborative tools that are easy to tailor to your business.
Improve project management
- Visualize costs and revenue using robust project planning capabilities and intuitive dashboards.
- Anticipate resource demands and forecast project profitability.
- Build customer trust using a customer-centric service delivery model.
- Make the most out of billable resources using real-time dashboards to measure utilization.
- Improve skill-based assignments with a unified scheduling engine.
- Empower service professionals to apply directly to relevant projects.
- Foster collaboration across teams by integrating with Office 365 applications.
- Simplify the contracts process and collaborate seamlessly with customers through a secure portal.
- Submit, process, and approve time and expenses anytime, anywhere for faster customer billing.